07 April 2024 – Estimated reading time: 5 minutes

A carer Companion Card allows those with permanent disabilities to bring a buddy along to events and venues without the extra cost. It’s a key that unlocks adventures, such as social activities and inclusive experiences, while making community access and participation more affordable.

What is a Companion Card?  

Disability companion cards provide an easy way to enjoy stress-free outings and give your social life a boost. This government initiative is free and designed to support people with disabilities, especially those who need more supervision or are at higher risk in the community. The companion card is an Australian program enabling you to bring a family member, friend or disability support worker to various participating venues and events free of charge for the companion.

What’s exciting is that the list of participating places is continuously expanding. From movie theatres and rock-climbing centres to iconic locations like theme parks and cultural hubs, the options are diverse.

The Companion Card is recognised nationwide, though you need to apply within your state. The application process is straightforward and can take 4-6 weeks. Here’s a simplified guide on how to obtain your Carer Companion Card.

Am I Eligible?

Securing your Companion Card begins with confirming your eligibility and understanding the application process. It’s free to apply, and there is no age restriction which means anyone with a permanent disability can benefit.

To apply for a Companion Card in Queensland you must first check that you meet the criteria:

• Australian citizenship or residency in the state of application
• A significant and permanent disability
• The need for high-level support during social and community activities
• A lifelong requirement for care

Keep in mind, NDIS eligibility doesn’t automatically translate to meeting the criteria for a disability Companion Card. It’s a separate assessment.

How to Apply for a Disability and Carer Companion Card

The next step is to obtain the application form.  We’ve included the form for Queensland in the links below.

• Download the PDF form: Companion Card application form (PDF, 422 KB)
• Download the Word document: Companion Card application form (DOCX, 133 KB)
• Alternatively, request a hard copy form by emailing Card Services or calling 13QGOV (13 74 68)

Complete the Companion Card Form

When it’s time to fill out the form, begin by completing and signing Section 1 of the application.  You may receive assistance during this process.

Next, you will need to acquire two colour passport photographs of yourself, taken against a plain background. You can do this at participating Australian Post Offices.

Health Professional or Service Provider Verification

Once you’ve completed Section 1, take the form to your health professional or service provider to complete Section 2.

They’ll need to:

1. Verify your details
2. Provide a written statement confirming your lifelong need for significant attendant care support
3. Sign the back of your photos (follow the instructions on the Companion Card Application Form)

Submission Options 

When it’s time to submit your completed companion card form, you have two options: in-person submission or via mail. For in-person submissions, Queensland Government Services Centres (QGSC) are at your service in Brisbane, Cairns, and Maroochydore.

Alternatively, if mailing is your preferred method, send your signed application form and photographs to:

• Companion Card Smart Service Queensland
• PO Box 10817, Brisbane Adelaide Street QLD 4000

What Happens After You Submit Your Application?

Be aware processing can take up to six weeks. If you’re declined, don’t despair! The letter with your decision will often include directions for appeal, allowing you to clarify information or provide additional evidence.

Remember to review your state’s renewal process, which is typically every five years. This will ensure uninterrupted access to your favourite venues.

Exploring Participating Venues

With your Companion Card in hand, a world of social opportunities await. Discover the growing list of participating venues where you can now enjoy stress-free and affordable access with your trusted companion by your side.

Here are a few key places that accept a companion card:

1. Movie Theatres: Hoyts and Event Cinemas
2. Bowling Arcades: Zone Bowling
3. Theme Parks: Movie World, SeaWorld and Wet’n’Wild
4. Arts and Cultural Centres: HOTA (Home of the Arts)
5. Transport: TransLink accepts the Companion Card in south-east Queensland

Let’s Recap

Opting to apply for a disability Companion Card today is an excellent decision. It means easier access to various venues, events, and activities for you and your companion. The Companion Card in Australia is designed to foster inclusion, offer financial relief, and ensure equal participation. 

Don’t hesitate to begin the application process – it’s a move towards deepening meaningful connections within the community. Endless experiences are just one ticket away.

Need help? Contact the team at My Plan Assist – a local NDIS plan management team dedicated to providing participants with personalised and caring plan management support. 

Speak with our friendly team today.